Refund policy

14-day refunds

If Pro isn't right for you, you can have your money back in full within 14 days of any payment for it, whether it's your first payment or a renewal. You don't have to give a reason.

Pro is sold by our reseller Paddle.com, the merchant of record for all our orders, so Paddle makes the refund. It goes back to the card or other method you paid with, including any tax you paid. Depending on your bank, it can take up to 10 working days to reach you.

How to ask

• Reply to the receipt Paddle emailed you, or find your order at paddle.net and ask for a refund there, or
• write to us at support@chalkplay.app from the email address you paid with, and we'll ask Paddle to refund you.

After a refund

When a payment is refunded, Pro ends and your subscription is cancelled, so you aren't charged again. Nothing is deleted: you keep every activity you made, and you can still play, share and print them. You can't add new activities until you have fewer than the free plan's 3.

Cancelling

You can cancel Pro at any time from My activities → Account → Manage Pro, without asking for a refund. You then keep Pro until the end of the month or year you've paid for, and you aren't charged again.

After 14 days

We don't refund payments more than 14 days old, unless Pro didn't work because of a fault on our side that we couldn't fix, or the law says we must. Nothing here limits your rights as a consumer where you live.

Questions about a payment go to support@chalkplay.app. The rest of the rules for Pro are in the terms of use.